Home / Warranty Policy

Customer Satisfaction is an Absolute Priority for Luminance Systems

Luminance Systems products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you first consult the information in the knowledge base section of this website.

If any Product covered by this warranty is returned by Purchaser in accordance with Luminance Systems’s Return & Refund Policy, including without limitation its return authorization provisions, within the applicable warranty period set forth above, and upon examination Luminance Systems determines to its satisfaction that such Product was defective in material or workmanship at the time of delivery to the Purchaser, Luminance Systems will, at its option, repair or replace the Product or the defective part thereof, or reimburse Purchaser for the purchase price.

Warranty Period

Our warranty period differentiates across four main product categories* under Luminance Systems and 2 product categories** under Philips Lighting:

Standard Warranty Period

Product Range

5 Years

Performance, Dimming Phase Cut, DALI*

3 Years

Standard*

2 Years

Philips Branded LED Components**

1 Year

Philips Branded Conventional Components**

Luminance Systems warrants to the Purchaser that each Product manufactured and sold by it will be free from defects in material and workmanship in its intended use (normal wear and tear excepted) for the luminaire warranty period of from date of Purchaser’s purchase (the invoice date) from Luminance Systems.

Warranty Terms

  • The warranty period starts on the date of delivery order.
  • Warranty only applies if the product is operated in application conditions as specified in the product and/or individual material datasheet.
  • Warranty does not apply to those products that are damaged due to misuse, abuse, negligence, alteration or modification.
  • For extended warranty or service please contact Luminance Systems sales representative +6012 201 0825 or hello@luminancesys.com for details.

Exclusions

This is a limited warranty, and excludes installation and consequential damages (such as loss of revenue/profits, damage to property or other extended costs not previously mentioned), and is further defined by the limitations and conditions below. Luminance Systems shall not be liable for any loss of use of the equipment, inconvenience, or any other damages, whether direct, indirect, incidental or consequential resulting from the use of this product, or arising out of any breach of this warranty. The limited warranty and remedies set herein are exclusive and in lieu of all other warranties whether statutory, express or implied including all warranties of merchantability and Fitness for particular purpose and wall warranties arising from course of dealing or usage of trade. No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of this limited warranty in any matter whatsoever.