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FAQ - What can we help you with?


Payment Information


Payment Types

Credit Card Safety


How Can I Add A Discount On My Order?

Shipping & Handling


Where do you ship?

How long will it take for my order to arrive?

How long will it take to receive my order specifically with dimming function?

How are shipping costs calculated?

Do I need to pay for import tax and/or duty?

Is it necessary for me to provide identification when I receive the package?

What should I do if I have found shipping damage or wrong items?

What should I do if product received is faulty?

Do you deliver to PO Boxes?

What happens if I gave the wrong delivery address?

What if the package was delivered to the wrong person?

Who is your delivery partner?

How do I contact the courier if I have complaints or enquiries?

How can I track my order?

Warranties & Returns


Warranty Policy


Return & Refund Policy

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